Tormented Souls 2 Phone Puzzle Guide: Dial Code, Items, and Jade Disc Reward

The rotary phone in the Convent library looks harmless until you realize it won't respond to anything. Like most of the obstacles in Dual Effect Games' survival horror sequel, the Tormented Souls 2 phone puzzle hides its logic in a torn scrap of paper and demands two specific items before it will even let you dial. Miss either one and you'll be standing in front of a dead phone wondering what you skipped.

This guide covers every step of the Tormented Souls 2 phone puzzle: where the rotary dial is hiding, which prison cell holds the page, why the digits resolve to 3890*, and what the painting opposite the phone is guarding. No guesswork, no wandering.

The Three Things the Phone Puzzle Requires

The telephone sits in the corner of the Library's upper floor in the Convent. You can reach it early, but the base alone is useless — the handset won't function until a dial is attached, and the code is only legible once you understand the torn page.

Both items live outside the Library, so plan a single loop: prison first, museum second, phone last.

Finding the Old Telephone Dial in the Torture Museum

From the Museum entrance, take the long staircase down and turn left at the bottom. Head south through the dark exhibit space until you reach the door that leads into the Torture Museum proper.

Inside, walk down the short staircase and look for a cluster of hanging chains. Push through them, and the door on the far side opens into a smaller room. The dial is sitting on a cart right next to that door — grab it before you leave. The DualShockers rotary phone walkthrough maps the same route with screenshots if the museum's darkness is giving you trouble.

Finding the Torn Page in the Prison

The yellow page with the red markings is in the very last cell of the prison area. Walk to the end of the block rather than stopping at the first open door — the page is easy to leave behind because the cell looks like every other one. If you're following a full puzzle solution index for Tormented Souls 2, it lists the page as a prison-cell pickup and the dial as a museum pickup, which matches what you'll see in-game.

How to Solve the Tormented Souls 2 Phone Puzzle

Solving the Tormented Souls 2 phone puzzle breaks down into three short steps once both items are in your inventory.

1. Return to the Library's upper floor and stand in front of the rotary phone.
2. Open your inventory and place the dial on the phone base. Dragging it onto the phone is what makes the device interactive — simply approaching it does nothing.
3. Dial 3890, then the star symbol. The sequence ends on the asterisk, not on another digit.

Confirm the entry and the painting mounted on the wall across from the phone swings open. That's the confirmation sound you're listening for. If nothing moves, the dial isn't seated on the base or the code was entered in the wrong order.

The code for the Tormented Souls 2 phone puzzle is 3890* — four digits and a star, nothing else.

Why the Code Is 3890* and How the Page Explains It

The torn page is the part that stops most players, because the hint isn't written as a number at all. The front of the page carries a printed sequence (guides commonly cite "1041" plus a dash), while the reverse side is covered in X marks and scribbles.

The solution is to merge the two sides mentally. Lay the back markings over the front digits and the strokes combine into new shapes, producing different numbers than either side shows alone. The clearest example is the star: an X crossed with the printed dash becomes an asterisk, which is a real input on the rotary dial.

One community commenter on the DualShockers guide described the same realization, saying the back markings essentially supply the missing strokes of the digits printed on the front. That's the mental shift the puzzle wants — treat the page as a single overlaid image, not two separate clues.

What You Get: Jade Disc and the Jade Cross

Completing the phone puzzle rewards you with the Jade Disc, hidden behind the painting that opens opposite the phone. The disc is one half of a larger key item: pair it with the Jade Cross found in the lower area of the museum behind the stairs, and you have the completed cross.

That combined item unlocks the Chapter House door in the Calefactory Room, so the phone puzzle is effectively a gate on your Convent progression rather than an optional detour. Skip it and the Chapter House stays shut.

A video quick guide also covers the follow-up cross puzzle, listing the dial directions as right, down, left, right, right — treat that as a player-reported sequence and confirm it against the cross in your own inventory before committing.

Troubleshooting the Tormented Souls 2 Phone Puzzle

A few recurring problems account for nearly every "the phone won't work" report:

• The phone has no dial attached. Drag the Old Telephone Dial from your inventory directly onto the base. Standing in front of an empty phone produces no prompt.
• You're entering four digits and stopping. The code ends with the star symbol, so 3890 alone will not register.
• You only looked at one side of the page. The front numbers are half the answer; the back scribbles complete them.
• You never entered the last prison cell. The page is not in the Library or the museum, and there's no duplicate copy.

More Tormented Souls 2 Puzzle Context

Tormented Souls 2 released on October 23, 2025 for PC, PlayStation 5, and Xbox Series X|S, with the Nintendo Switch 2 version following on October 15, 2026, and it is a strictly single-player experience built around exploration and item-based puzzle design. The phone is one of dozens of similar locks — mirrors, keycards, and cryptex dials all follow the same pattern of "find the item, read the hint, combine them."

You can check the official Tormented Souls 2 Steam page for platform details and store information. Because the game leans so heavily on physical clues, the habit that pays off most is flipping every item in your inventory and rotating it — the torn page is a perfect example of a clue that only makes sense from the back.

FAQ

What is the solution to the Tormented Souls 2 phone puzzle? Enter 3890 followed by the star symbol. The dial must already be attached to the phone base before the input registers.

Where do you find the dial for the Tormented Souls 2 phone puzzle? In the Torture Museum, in the side room past the hanging chains. Walk down the small staircase, push through the chains, and the dial is on a cart next to the door.

Do you need the torn page in your inventory to dial the code? The dial is the item the phone actually requires. The torn page is the in-game clue that explains the number, so it's worth grabbing on your prison run even if you already know the answer — the back-side markings are also the only way to understand the star.

What do you get for finishing the Tormented Souls 2 phone puzzle? The Jade Disc, found behind the painting that opens on the wall opposite the phone. Combine it with the Jade Cross from the museum's lower level to unlock the Chapter House door in the Calefactory Room.